Evelina SilveiraJan 27, 20192 minGreat Customer Service Begins with Knowing How to Work with Language BarriersCustomer service is about communication. A fruitful experience will result in both customer and agent satisfaction. Customer service training implies both th...
Evelina SilveiraJan 27, 20192 minGreat Customer Service Begins with Knowing How to Work with Language BarriersCustomer service is about communication. A fruitful experience will result in both customer and agent satisfaction. Customer service training implies both th...
Evelina SilveiraNov 19, 20152 minPickles on Pizza: Is Your Customer Service Up To Par?It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich choice, we go for the Piz...
Evelina SilveiraNov 19, 20152 minPickles on Pizza: Is Your Customer Service Up To Par?It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich choice, we go for the Piz...
Evelina SilveiraDec 14, 20142 minActions You Can Take To Increase Intercultural Understanding in the WorkplaceBy: Evelina Silveira, President, Diversity at Work 1. Start up a Diversity Book Club or Discussion Group You can take turns assigning a reading which is...
Evelina SilveiraDec 14, 20142 minActions You Can Take To Increase Intercultural Understanding in the WorkplaceBy: Evelina Silveira, President, Diversity at Work 1. Start up a Diversity Book Club or Discussion Group You can take turns assigning a reading which is...
Evelina SilveiraJul 18, 20121 minStand Up Against the “B” WordSince when did it become acceptable and common place to call women female dogs? I don’t care if some women have reclaimed this word as their own. The conno...
Evelina SilveiraJul 18, 20121 minStand Up Against the “B” WordSince when did it become acceptable and common place to call women female dogs? I don’t care if some women have reclaimed this word as their own. The conno...