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Serving Customers with Disabilities

With an aging population, there is an increasing need for services for people with disabilities. Along with the demand is a requirement for awareness and disability etiquette training.

If you live in Ontario, Canada, the law requires businesses to undergo Accessibility for Ontarians with Disabilities Training for serving customers. Our training can help you improve communication and overall service delivery.

Diversity at Work can help you comply with your legislative requirements.

Our interactive 3-hour workshop includes the following topics:

  • What is a disability?


  • How to conduct home visits on people living with severe mental health issues.


  • The AODA customer service standards.


  • Considerations for planning meetings and special events.

You'll walk away with a heightened sensitivity for the daily experiences faced by people with disabilities accessing your services. 


Most of all, you will learn how to serve customers with a wide range of disabilities respecting their dignity and need for independence.

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