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Serving Customers with Mental Illness
Written by: Evelina Silveira, President, Diversity at Work Another stressful day at the bank! My aunt would recount the horrors of a...

Evelina Silveira
Jan 14, 20183 min read


9-1-1 Call Taker Simple Language Guide
Saving lives and providing equitable service to the public in crisis, just got easier! Our 9-1-1 Police Call Taker Simple Language Guide...

Evelina Silveira
Nov 29, 20171 min read


Pickles on Pizza: Is Your Customer Service Up To Par?
It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich...

Evelina Silveira
Nov 19, 20152 min read


Pickles on Pizza: Is Your Customer Service Up To Par?
It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich...

Evelina Silveira
Nov 19, 20152 min read
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