Evelina SilveiraJan 29, 20191 minServing Customers with Mental Illness with DignityEvelina Silveira, President, Diversity at Work What is the first thought that comes to your min These individuals whose symptoms are more visible may require...
Evelina SilveiraJan 28, 20191 minMillennial-Friendly Businesses Which Attract, Sustain and Grow BusinessesIf you own a business or you Remember, they are tech-savvy and lovers of visuals. They value authenticity and timeliness. Corporations like McDonald’s and Av...
Evelina SilveiraJan 25, 20192 minThe Value of the Senior Citizen MarketEvelina Silveira, President, Diversity at Work By 2036, seniors are expected to comprise 25% of our population. It makes sense, then, that your organization ...
Evelina SilveiraJan 25, 20192 minThe Value of the Senior Citizen MarketEvelina Silveira, President, Diversity at Work By 2036, seniors are expected to comprise 25% of our population. It makes sense, then, that your organization ...
Evelina SilveiraSep 17, 20181 minCreating Inclusive Meetings and Special Events – LIVE WEBINARDoes your job involve coordinating programs, meetings and public events? Would you like to learn how to increase your participation and engagement rates? Are...
Evelina SilveiraMar 20, 20181 minYour Diverse Customer Training MagazineHave you noticed that your customer base is changing? Do you wonder if you are providing equitable service? Would you like to enhance your customer service t...
Evelina SilveiraMar 20, 20181 minYour Diverse Customer Training MagazineHave you noticed that your customer base is changing? Do you wonder if you are providing equitable service? Would you like to enhance your customer service t...
Evelina SilveiraJan 15, 20183 minServing Customers with Mental IllnessWritten by: Evelina Silveira, President, Diversity at Work Another stressful day at the bank! My aunt would recount the horrors of a teller suspiciously ins...
Evelina SilveiraJan 15, 20183 minServing Customers with Mental IllnessWritten by: Evelina Silveira, President, Diversity at Work Another stressful day at the bank! My aunt would recount the horrors of a teller suspiciously ins...
Evelina SilveiraNov 30, 20171 min9-1-1 Call Taker Simple Language GuideSaving lives and providing equitable service to the public in crisis, just got easier! Our 9-1-1 Police Call Taker Simple Language Guide was compiled with th...
Evelina SilveiraNov 30, 20171 min9-1-1 Call Taker Simple Language GuideSaving lives and providing equitable service to the public in crisis, just got easier! Our 9-1-1 Police Call Taker Simple Language Guide was compiled with th...
Evelina SilveiraNov 19, 20152 minPickles on Pizza: Is Your Customer Service Up To Par?It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich choice, we go for the Piz...
Evelina SilveiraNov 19, 20152 minPickles on Pizza: Is Your Customer Service Up To Par?It’s a weekday lunch hour and my Russian friend Natasha and I, dart to Subway for our repas. Deviating from our regular sandwich choice, we go for the Piz...