• Why is the Millennial market so important?

• What do Millennials expect when it comes from customer service?

• Tips for Training Millennials on Customer Service

• Motivating Millennial Employees

• The 5 Different Kinds of Millennials

• Website Checklist: Is Yours Millennial-Friendly?

• Extra Resources

• Making your business or service “Senior-Centric”

• The New Baby Boomer and How to Market to Them

• Age-Friendly Business Checklist

• Training resources – videos and links

• A 9-page job aid.

• Contains a clear language chart to help you construct easy sentences

• Suggestions for reading numbers 

• Low-English proficiency telephone alphabet

• Tips  for telling the difference between someone who has a language barrier versus a heavy accents.

• Points for clarifying understanding.

• Loads of other helpful tips for writing.

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ON SALE UNTIL JULY 30, 2025 

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• How to tell the difference between a strong accent and a language barrier

• Guide to reading letters and numbers over the telephone

• Common idioms to avoid

• 8 Rules for Better Understanding

• How to Make Your Communication Clearer

• Case Study

• Links to Training Resources

• What is mental illness?

• Tips for conveying and receiving information.

• Interview:  How to conduct visits.

• Template:  Customer assistance form. A tool for providing service for unpredictable customers.

• De-escalation – Tips for avoiding potentially violent situations.

• Application and Resources – Case Study, link to further videos and learning

• Learn how to communicate and relay vital information more simply.

• Understand when the occurrence has happened to triage calls (present, past, future)

• Gain an alternative ESL alphabet that makes it easier to spell over the phone