
Your Diverse Customer Training Ezine PDF
Focus: Millennials
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Why is the Millennial market so important?
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What do Millennials expect when it comes from customer service?
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Tips for Training Millennials on Customer Service
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Motivating Millennial Employees
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The 5 Different Kinds of Millennials
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Website Checklist: Is Yours Millennial-Friendly?
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Extra Resources
Focus: Mental Illness
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What is mental illness?
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Tips for conveying and receiving information.
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Interview: How to conduct visits.
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Template: Customer assistance form. A tool for providing service for unpredictable customers.
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De-escalation – Tips for avoiding potentially violent situations.
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Application and Resources – Case Study, link to further videos and learning
911 Police Call Taker Aid
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Learn how to probe about When, Where, Who, What, and Weapons, more simply.
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People who have low-English proficiency have an difficult time communicating when they are in crisis. By using these phrases and words, call takers can save time and obtain the information they need to dispatch an officer quickly.