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Communication Skills for Inclusive Leadership -Virtual Workshop

Inclusive Leadership does not come naturally -- it is learned.  In today's modern, diverse workplaces leaders must be equipped with essential communication skills to leverage diversity, convey respect, encourage opposing opinions, deliver sensitive news, and give employees a sense of belonging.

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A hallmark of a great leader is their communication skills.

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Whether you are seeking a refresher or could use some new strategies for dealing with challenging workplace problems this workshop is for you.


PREVIOUS ATTENDEES HAVE INCLUDED:

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  • Leaders seeking a well-rounded course on communication skills.

  • Immigrants who haven't been taught the nuances of the English language or the correct intonation.

  • CEOs whose brash communication style are turning their managers away.

  • The millennial who is just a bit too direct for the customers’ liking.

  • International clients conducting business in English-speaking countries.

 

WHO SHOULD REGISTER:

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  • Leaders who are finding their current style of communication is ineffective.

  • Persons who have been told their communication style is too aggressive.

  • Persons who have to deliver sensitive information regularly.

  • New immigrants may be unfamiliar with the nuances of the English language.

  • Employees working in the customer service field.

  • Persons who are new to the workforce or are returning after a prolonged break.

  • Employees who have been identified as workplace bullies.

  • Employees who are seeking to improve their communication style.

  • Persons preparing themselves for future leadership roles.

 

IN THIS WORKSHOP YOU WILL LEARN:

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  • Keywords to use to soften and make your language more polite and diplomatic.

  • How to listen actively.

  • Grammar concepts that can be easily employed to soften your tone.

  • About the role of intonation and word stress and its relationship to effective communication.

  • Ways of delivering bad news.

  • The basics of assertive communication.

  • How to make requests politely.

  • Methods for giving commands.

  • Strategies for politely objecting.

  • Courteous ways to let someone know you do not understand them.

  • How to respond to destructive and constructive criticism.

  • Helpful ways of making suggestions.

  • About inclusive language and politeness.

  • Techniques for learning how to filter your comments.

  • Appropriate ways to respond to offensive comments.

 

METHODS:

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  • Lecturette.

  • Interactive exercises for participants.

  • Role-playing

 

  Participants will receive a certificate. 


Approximately 6 hours.   Delivered over one or two sessions.

 Limited to 15 participants 

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