How Can Leaders Encourage Differences in Points of View in the Workplace?
Ask Teacher Judy
Factors to Consider When Responding to Offensive Remarks
Ask the Diversity Consultant
Social Media: Employee Obligations and Employer Rights
Protecting Your Employees from Online Abuse
Telephone Training Job Aid
A clear language chart to help you construct easy sentences
Suggestions for reading numbers
A chart for understanding common distorted pronunciation patterns in Arabic, Chinese languages, Hindi and Spanish
Low-English proficiency telephone alphabet
911 Police Call Taker Aid
Learn how to probe about When, Where, Who, What, and Weapons, more simply.
People who have low-English proficiency have an difficult time communicating when they are in crisis. By using these phrases and words, call takers can save time and obtain the information they need to dispatch an officer quickly.
S A L E
Meetings: A Toolkit
Increase the meeting participation with proven- coaching tips from Evelina Silveira. Although designed for New Canadians, the Kit could be easily applied to working with inexperienced employees and those who have had a long absence from the workforce.