Diversity and Communications Ezines

Culture 101
Assumptions about Cultural Conflict
Patterns of Difference
Interview NAMCO
Race, Geography, Ideology
Frames, Framing and Reframing
Aboriginal Advisor
Ask Teacher Judy
Tips for Resolving Intercutural Conflict
Ask the Diversity Strategist
Reasons for Intercultural Conflict
Tips for Reducing Intercultural Conflict
A Chinese Perspective
Diversity World Tour

Intercultural Conflict

Creating inclusive meetings and special events
Creating accessible seating
Ask the Diversity Consultant
Ask the Elocution Consultant
Extra resources

Inclusive Meetings

The Good, The Bad & the Ugly About Free Speech
What limits should be on Free Speech?
Hate Law in Canada: in a Nutshell
How to Handle Offensive Comments at Work
How Can Leaders Encourage Differences in Points of View in the Workplace?
Ask Teacher Judy
Factors to Consider When Responding to Offensive Remarks
Ask the Diversity Consultant
Social Media: Employee Obligations and Employer Rights
Protecting Your Employees from Online Abuse

Free Speech

A clear language chart to help you construct easy sentences
Suggestions for reading numbers
A chart for understanding common distorted pronunciation patterns in Arabic, Chinese languages, Hindi and Spanish
Low-English proficiency telephone alphabet

Telephone Training Job Aid

Learn how to probe about When, Where, Who, What, and Weapons, more simply.
People who have low-English proficiency have an difficult time communicating when they are in crisis. By using these phrases and words, call takers can save time and obtain the information they need to dispatch an officer quickly.

911 Police Call Taker Aid

Increase the meeting participation with proven- coaching tips from Evelina Silveira. Although designed for New Canadians, the Kit could be easily applied to working with inexperienced employees and those who have had a long absence from the workforce.

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