Serving Customers with Mental Illness

Serving Customers With Mental Illness contains 27 pages of:


  • What is mental illness?

  • Tips for conveying and receiving information

  • Interview – How to conduct visits

  • Template – Customer assistance form: a tool for providing service for unpredictable customers

  • De-escalation – Tips for avoiding potentially violent situations.

  • Application and Resources – Case Study, link to further videos and learning

      Our Training Specialties:
    • Diversity
    • Customer service
    • Workplace bullying and harassment
    • Inter-cultural communication 

    We create INCLUSIVE workplaces and DIVERSE customer bases.