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9-1-1 Call Taker Simple Language Guide

Updated: Aug 15, 2023

Saving lives and providing equitable service to the public in crisis, just got easier!

Our 9-1-1 Police Call Taker Simple Language Guide was compiled with the help of three police services and research on call-taking protocols in the United States and Canada.  Learn how to probe about:

  1. When

  2. Where

  3. Who

  4. What

  5. and Weapons

more simply. People with low-English proficiency have difficulty communicating when they are in crisis.  By using these phrases and words, call takers/communicators can save time and obtain the necessary information to dispatch an officer quickly.

For more information on pricing and bulk orders, contact evelina@diversityatworkcommunications.com also visit to learn about our 9-1-1 Communicator training for addressing language barriers.

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