Updated: Aug 15
Saving lives and providing equitable service to the public in crisis, just got easier!
Our 9-1-1 Police Call Taker Simple Language Guide was compiled with the help of three police services and research on call-taking protocols in the United States and Canada. Learn how to probe about:
more simply. People with low-English proficiency have difficulty communicating when they are in crisis. By using these phrases and words, call takers/communicators can save time and obtain the necessary information to dispatch an officer quickly.