LANGUAGE ETIQUETTE: 10 Examples of Language Exclusion

These days, workplaces tend to be multicultural and many employees are multilingual. Multilingualism can be an asset when used to advance business operations. But, leaders must also promote the use of the dominant language of the business. Our publication, 10 Examples of Language Exclusion: Are You Giving These A Pass?, helps leaders identify subtle ways language exclusion can occur, often unknowingly, impacting team harmony and customer service quality.