COMMUNICATION SKILLS FOR INCLUSIVE LEADERSHIP (2)

Inclusive Leadership does not come naturally -- it is learned.  In today's modern, diverse workplaces leaders must be equipped with essential communication skills to leverage diversity, convey respect, encourage opposing opinions, deliver sensitive news, and give employees a sense of belonging.

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A hallmark of a great leader is their communication skills.  Our signature workshop will help you get there!

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Whether you are seeking a refresher or could use some new strategies for dealing with challenging workplace problems this workshop is for you.

PREVIOUS ATTENDEES HAVE INCLUDED:

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• Leaders seeking a well-rounded course on communication skills.
• Immigrants who haven't been taught the nuances of the English language or the correct intonation.
• CEOs whose brash communication style is turning their managers away.
• The millennial who is just a bit too direct for the customers’ liking.
• International clients conducting business in English speaking countries.

WHO SHOULD REGISTER:

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• Persons preparing themselves for future leadership roles.
• Leaders who are finding their current style of communication is ineffective.
• Persons who have been told their communication style is too aggressive.
• Persons who have to deliver sensitive information regularly.
• New immigrants who may be unfamiliar with the nuances of the English language.
• Employees working in the customer service field.
• Persons who are new to the workforce or are returning after a prolonged break.
• Employees who have been identified as workplace bullies.
• Employees who are seeking to improve their communication style.

IN THIS WORKSHOP YOU WILL LEARN:

• Grammar concepts that can be easily employed to soften your tone.
• Keywords to use to soften and make your language more polite and diplomatic.
• About the role of intonation and word stress and its relationship to effective communication.
• Ways of delivering bad news.
• The basics of assertive communication.
• How to make requests politely.
• Methods for giving commands.
• Strategies for politely objecting.
• Courteous ways to let someone know you do not understand them.
• How to respond to destructive and constructive criticism.
• Helpful ways of making suggestions.
• About inclusive language and politeness.
• Techniques for learning how to filter your comments.
• Appropriate ways to respond to offensive comments.

METHODS:

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• Lecturette.
• Interactive exercises for participants.
• Role-playing

Participants must be prepared to go on camera. This is a  workshop and therefore student participation is expected.  Learners will receive an electronic certificate and a workbook.

Limited to 15 participants