Webinar: Tone It Down! (3)

Have you received feedback that your tone is too aggressive?

Have you ever been surprised by an adverse reaction to something you said or wrote that seemed entirely neutral to you? Would you like to learn how to make your speaking and writing more professional?

Join our interactive, online workshop designed to help you soften your tone and sound more respectful, polite, and assertive.

In this workshop, you will learn:

• How to use grammar conventions to sound more diplomatic.
• A formula for delivering bad news.
• Small words that can neutralize a message.
• When and how to use formal, neutral, and informal tones.

Who should attend?

• If you think your communication skills could be holding you back.
• If people seem upset or offended by your written or spoken style.
• If you are new to the workforce.
• If you have never taken a business communications class.
• If English is your second language and you struggle with nuances in written and spoken communication.
• If you are seeking a refresher.
• If you regularly deal with sensitive issues that require tactful communication.

Click to review the course outline.  

ABOUT THE PRESENTER:

Evelina Silveira has been in the field of workplace inclusion for 20 years. Drawing on her experiences as a facilitator, English as a Foreign Language Coach, Certified Mediator, and soft skills coach, Evelina has developed a concentrated course to help anyone struggling to sound more professional, assertive, and respectful.