SERVING MULTICULTURAL CUSTOMERS

Multicultural customers/clients are an increasing source of business and frequenters of social service organizations.

Service providers can learn new skills and knowledge which will:

• Help them understand the customers' needs.
• Assist them to communicate with people who have language barriers.
• Challenge their biases which may lead to more equitable service delivery.
• Highlight the major differences in intercultural communication.
• Enable them to build rapport and loyalty.
• Reduce stress for both the service provider and customer.
• Assist them to understand the role of culture on customer interactions.
• Provide them with tips for clarifying information and comprehending different accents.
• De-escalate challenging customer situtations.

PLEASE CAREFULLY READ OUR REGISTRATION POLICY AND DISCLAIMER

Thank you for your interest in Diversity at Work professional development and training. We appreciate your business.

All training is held during EST time – Toronto, Ontario, Canada time zone.

Only pre-approved and registered participants will be allowed into the webinar room. The host will approve each person upon entry. As a consideration to other participants and to keep the smooth flow of the webinar, please ensure you arrive in the room a few minutes before. Thank you very much.

Please familiarize yourself with the Zoom platform, no technical assistance can be offered on the day of the webinar.

REFUND POLICY:

Participants who wish to cancel there registration must do so  within 48 hour before the webinar in order to receive a full refund.

Should technical problems arise during the webinar on the hosts side which cannot be resolved, the registrants will receive a full refund.

By registering for this webinar you agree to the following disclaimer:

Disclaimer

This webinar is provided for general information purposes only and does not constitute legal or professional advice. No user should act on the basis of any material contained in the webinar without obtaining proper legal or other professional advice specific to their situation.

Diversity at Work is making this webinar and handout electronically available on demand, on the condition that the member or paying user will only use the materials internally.

This means that outside of the user's organization, the materials will not be copied, sent, emailed, distributed, shared or further reproduced in any way. No exceptions. By doing so, the user recognizing they are violating copyright laws.

Diversity at Work in London Inc. makes no representations or warranties about the accuracy or suitability of any information in the webinars and related materials (such as handouts, presentation documents and recordings); all such content is provided to the user on an “as is” basis. The content presented reflects the professional experience of the consultant, combined with research as warranted, but does not constitute a complete solution or one that will be applicable to all organizations. The information contained in these webinars and related materials does not constitute rendering of legal, consulting, or other professional services/advice, of any kind. Diversity at Work is not liable for any claims, losses, or damages of any kind arising out of or in any way related to the information provided in these webinars.

We welcome inquiries about customizable training. If your organization would like to book a time when you can all attend, please get in touch with us to arrange a convenient time.