Mastering the Art of Delivering Unfavourable News With Confidence (1)
Tue, Mar 04
|Online
Join us for a comprehensive learning experience that will enhance your skills in delivering difficult messages with clarity and professionalism.
Time & Location
Mar 04, 2025, 1:00 p.m. – 4:30 p.m. EST
Online
About the event
If you're like many, delivering bad news to someone can be anxiety-inducing. You might find it challenging to decide how to approach the situation. However, the formulas and strategies provided in this course will simplify the process for both you and the recipient. The course covers various scenarios and offers professional responses.
At the end of this interactive course, you will have learned:
When to use indirect or direct approaches.
How to distinguish between hostile and professional delivery.
The best methods for providing news in-person versus over email
How to formulate writing plans