COMMUNICATION SKILLS FOR WORKPLACE SUCCESS

Inclusive Leadership does not come naturally -- it is learned. However, in today's modern, diverse workplaces leaders must be equipped with essential communication skills to leverage diversity, convey respect, encourage opposing opinions, deliver sensitive news, and give employees a sense of belonging.

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A hallmark of a great leader is their communication skills.  Our signature workshop will help you get there!

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Whether you seek a refresher or could use some new strategies for dealing with challenging workplace problems, this workshop is for you.

PREVIOUS ATTENDEES HAVE INCLUDED:

• Leaders seeking a well-rounded course on communication skills.
• Immigrants who haven't been taught the nuances of the English language or the correct intonation.
• CEOs whose brash communication style is turning their managers away.
• The millennial who is just a bit too direct for the customers' liking.
• International clients conducting business in English-speaking countries.

WHO SHOULD REGISTER:

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• Persons preparing themselves for future leadership roles.
• Leaders who are finding their current style of communication is ineffective.
• Persons who have been told their communication style is too aggressive.
• Persons who have to deliver sensitive information regularly.
• New immigrants who may be unfamiliar with the nuances of the English language.
• Employees working in the customer service field.
• Persons who are new to the workforce or are returning after a prolonged break.
• Employees who have been identified as workplace bullies.
• Employees who are seeking to improve their communication style.

IN THIS WORKSHOP, YOU WILL LEARN THE FOLLOWING:

• The art of listening and  how good a listener you are.
• Grammar concepts that can be easily employed to soften your tone.
• Keywords to use to soften and make your language more polite and diplomatic.
• Ways of delivering bad news.
• The basics of assertive communication.
• How to make requests politely.
• Methods for giving commands.
• Strategies for politely objecting.
• Courteous ways to let someone know you do not understand them.
• How to respond to destructive and constructive criticism.
• Helpful ways of making suggestions.

METHODS:

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• Lecturette.
• Interactive exercises for participants.
• Role-playing

Participants must be prepared to go on camera.  This is a  workshop, and therefore student participation is expected.  Learners will receive an electronic certificate and a workbook.

Limited to 15 participants