My Items

Language Barriers: Serving Customers Over the Phone

Create a better experience for your customers while reducing service inequities.

Skills for Challenging Diversity Dialogues: A Workshop for Inclusive Leadership (1)

​

Skills for Challenging Diversity Dialogues: A Workshop for Inclusive Leadership

​

From Policies to Practice: Inclusive Leadership in Law Firms

Designed expressly for legal partners, this is an interactive, pragmatic, and tested webinar.

WEBINAR - Serving Customers With English Language Barriers Over the Phone

Provide a better customer service experience, reduce stress, and have more productive calls.

WEBINAR - Diversity Committees: Everything You Wanted To Know (1)

There are very few resources on how to start and maintain a productive diversity committee. However, you won't want to miss this opportunity.

VIRTUAL WORKSHOP -Mental Health Inclusion in the Workplace

1 in 5 Canadians will live with a mental illness An alarming statistic means it is time for workplaces to break the stigma and address this issue just as any other disability.

VIRTUAL WORKSHOP - Communication Skills for Inclusive Leadership

Learning how to communicate assertively and, respectfully while creating a sense of organizational belonging is tantamount to successful leadership.

Active Listening Skills for Inclusive Leadership

Listening is one of the most underrated leadership soft skills. However, it has the power to build and improve relationships with staff, employees, co-workers and clients.

WEBINAR - Diversity Committees: Everything You Wanted To Know (1)

Are you struggling to figure out how to start a Committee? Or, need some ideas to refresh your current one? You won't want to miss our signature webinar.

COMMUNICATION SKILLS FOR INCLUSIVE WORKPLACES

Learning how to communicate assertively and respectfully is the key to building authentic relationships and inclusive workplaces.

WEBINAR - Serving Customers With English Language Barriers Over the Phone (1)

Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.