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COMMUNICATION SKILLS FOR INCLUSIVE WORKPLACES

COMMUNICATION SKILLS FOR INCLUSIVE WORKPLACES

Learning how to communicate assertively and respectfully is the key to building authentic relationships and inclusive workplaces.

WEBINAR - Serving Customers With  English Language Barriers Over the Phone  (1)

WEBINAR - Serving Customers With English Language Barriers Over the Phone (1)

Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.

WEBINAR - Diversity Committees: Everything You Wanted To Know

WEBINAR - Diversity Committees: Everything You Wanted To Know

There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.

WEBINAR - Anger Management in the Workplace (1)

WEBINAR - Anger Management in the Workplace (1)

Learning to manage your anger in the workplace is an essential skill for attracting and maintaining relationships with colleagues and clients.

DIVERSITY FUNDAMENTALS (1)

DIVERSITY FUNDAMENTALS (1)

A great introduction to the basics of diversity and workplace inclusion.

SERVING INTERNATIONAL STUDENTS

SERVING INTERNATIONAL STUDENTS

International Students  can be a lucrative source of much needed income and diversification for post-secondary institutions.  Excellent customer service is the key.

RESPECTFUL WORKPLACE -Anti-Bullying/Harassment  (1)

RESPECTFUL WORKPLACE -Anti-Bullying/Harassment (1)

An interactive webinar with a focus on recognizing personal and organizational instances of bullying/harassment and taking responsibility.

SERVING MULTICULTURAL CUSTOMERS

SERVING MULTICULTURAL CUSTOMERS

Create an unforgettable, positive service experience every time with your multicultural customers.

DIVERSITY FUNDAMENTALS

DIVERSITY FUNDAMENTALS

A great introduction to the basics of diversity and workplace inclusion.

RESPECTFUL WORKPLACE -Anti-Bullying/Harassment

RESPECTFUL WORKPLACE -Anti-Bullying/Harassment

An interactive webinar with a focus on recognizing personal and organizational instances of bullying/harassment and taking responsibility.

WEBINAR - Everything You Wanted To Know About Diversity Committees (1)

WEBINAR - Everything You Wanted To Know About Diversity Committees (1)

There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.

CULTURAL CONFLICT COMPETENCY SKILLS

CULTURAL CONFLICT COMPETENCY SKILLS

Not all conflicts are the same. Intercultural conflicts require a different approach.