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COMMUNICATION SKILLS FOR INCLUSIVE WORKPLACES
Learning how to communicate assertively and respectfully is the key to building authentic relationships and inclusive workplaces.
WEBINAR - Serving Customers With English Language Barriers Over the Phone (1)
Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.
WEBINAR - Diversity Committees: Everything You Wanted To Know
There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.
WEBINAR - Anger Management in the Workplace (1)
Learning to manage your anger in the workplace is an essential skill for attracting and maintaining relationships with colleagues and clients.
DIVERSITY FUNDAMENTALS (1)
A great introduction to the basics of diversity and workplace inclusion.
SERVING INTERNATIONAL STUDENTS
International Students can be a lucrative source of much needed income and diversification for post-secondary institutions. Excellent customer service is the key.
RESPECTFUL WORKPLACE -Anti-Bullying/Harassment (1)
An interactive webinar with a focus on recognizing personal and organizational instances of bullying/harassment and taking responsibility.
SERVING MULTICULTURAL CUSTOMERS
Create an unforgettable, positive service experience every time with your multicultural customers.
RESPECTFUL WORKPLACE -Anti-Bullying/Harassment
An interactive webinar with a focus on recognizing personal and organizational instances of bullying/harassment and taking responsibility.
WEBINAR - Everything You Wanted To Know About Diversity Committees (1)
There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.
CULTURAL CONFLICT COMPETENCY SKILLS
Not all conflicts are the same. Intercultural conflicts require a different approach.