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WEBINAR - Serving Customers With English Language Barriers Over the Phone (1)

Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.

WEBINAR - Everything You Wanted To Know About Diversity Committees (1)

Let us help you take the mystery out of starting and maintaining a vibrant diversity committee.

COURSE - Tactful Communication for the Workplace

Learn how to communicate politely, assertively and sensitively with an appropriate tone.

WEBINAR - Everything You Wanted To Know About Diversity Committees (1)

There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.

WEBINAR - Serving Customers With English Language Barriers Over the Phone

Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.

WEBINAR - Creating Client Centred and Community Responsive Settlement Services (1)

Learn how you can forge more productive relationships with your clients, community and businesses.

WEBINAR - Everything You Wanted To Know About Diversity Committees

There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.

WEBINAR - Anger Management in the Workplace (2)

Learning to manage your anger in the workplace is an essential skill for attracting and maintaining relationships with colleagues and clients.

WEBINAR: Can We Talk? Responding to Bias in the Workplace (1)

Learn the skills to deal with difficult diversity dialogues.

WEBINAR - Creating Client Centred and Community Responsive Settlement Services

Learn how you can forge more productive relationships with your clients, community and businesses.

WEBINAR - Skills for Managing Intercultural Conflict

Not all conflicts are the same. Intercultural conflicts require a different approach.

WEBINAR - Overcoming Language Barriers On the Phone (1)

Here is a customer service training event you will not want to miss! Hone your cultural competency skills and create an excellent customer service experience every time.