My Items

WEBINAR - Serving Customers With English Language Barriers Over the Phone

Provide a better customer service experience, reduce stress, and have more productive calls.

WEBINAR - Diversity Committees: Everything You Wanted To Know (1)

There are very few resources on how to start and maintain a productive diversity committee. However, you won't want to miss this opportunity.

VIRTUAL WORKSHOP -Mental Health Inclusion in the Workplace

1 in 5 Canadians will live with a mental illness An alarming statistic means it is time for workplaces to break the stigma and address this issue just as any other disability.

VIRTUAL WORKSHOP - Communication Skills for Inclusive Leadership

Learning how to communicate assertively and, respectfully while creating a sense of organizational belonging is tantamount to successful leadership.

Active Listening Skills for Inclusive Leadership

Listening is one of the most underrated leadership soft skills. However, it has the power to build and improve relationships with staff, employees, co-workers and clients.

WEBINAR - Diversity Committees: Everything You Wanted To Know (1)

Are you struggling to figure out how to start a Committee? Or, need some ideas to refresh your current one? You won't want to miss our signature webinar.

COMMUNICATION SKILLS FOR INCLUSIVE WORKPLACES

Learning how to communicate assertively and respectfully is the key to building authentic relationships and inclusive workplaces.

WEBINAR - Serving Customers With English Language Barriers Over the Phone (1)

Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.

WEBINAR - Diversity Committees: Everything You Wanted To Know

There are very few resources on how to start and maintain a productive diversity committee. You won't want to miss this one.

WEBINAR - Anger Management in the Workplace (1)

Learning to manage your anger in the workplace is an essential skill for attracting and maintaining relationships with colleagues and clients.

DIVERSITY FUNDAMENTALS (1)

A great introduction to the basics of diversity and workplace inclusion.

SERVING INTERNATIONAL STUDENTS

International Students  can be a lucrative source of much needed income and diversification for post-secondary institutions.  Excellent customer service is the key.