WEBINAR - Serving Customers With English Language Barriers Over the Phone
Thu, Oct 15
|Webinar
Knowing how to help customers navigate through phone calls politely, productively and accurately is a cornerstone of good service. Every customer deserves a positive experience. Reduce the stress of misunderstanding by learning some new skills.
Time & Location
Oct 15, 2020, 12:00 p.m. – 1:40 p.m. EDT
Webinar
About the event
Facilitated by Evelina Silveira, Diversity at Work. Serving Customers with Language Barriers Over the Telephone has been delivered across Canada and has received very positive feedback for its innovative and practical approaches to dealing with a real problem.
Whether you are a receptionist, call centre representative, customer service agent, intake worker a 9-1-1 communicator or someone who spends a lot of time on the phone, this workshop is for you.
Best of all, you will receive job aids to help you navigate through calls in your workplace.
In this interactive, hands-on practically-based webinar, you will learn how to:
· Tell if the caller has a genuine language barrier or merely a heavier accent.
Tickets
Telephone Webinar
This ticket includes workshop, job aids and coffee. Registrants who require accommodations should let Diversity at Work know at least 5 days in advance. Thank you!
$75.00
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