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Tue, Oct 20



WEBINAR - Creating Client Centred and Community Responsive Settlement Services (1)

Learn how you can forge more productive relationships with your clients, community and businesses.

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WEBINAR - Creating Client Centred and Community Responsive Settlement Services (1)
WEBINAR - Creating Client Centred and Community Responsive Settlement Services (1)

Time & Location

Oct 20, 2020, 2:00 p.m. – 3:40 p.m. EDT


About the event


This webinar addresses how settlement agencies can be more responsive to both their clients and the community at large. The presentation draws on the facilitator's experiences as a former worker in several settlement serving agencies, board member, as a current business owner, consultant and ESL communications coach to newcomers and future immigrants.  Approaching the subject from an honest, objective, critical and holistic lens, the facilitator will present participants with new ways of viewing issues resulting in strengthening the relevancy of their mission by improving service delivery and enhancing community accountability.

Evelina Silveira is the President of Diversity at Work Communications Training located in London, Ontario.  Her business has received 7 awards for their work in diversity, workplace inclusion and equity.  She is the author of two globally endorsed books,  The No-Nonsense Guide to Workplace Inclusion and Diversity and Inclusion on a Budget.  Her expertise rests in cultural competency, anti-bullying and Language Coaching for English as a Second Language Professionals.

The webinar will cover 4 major themes

1.  Client-Centred Services

Learning Objectives:

  • To understand the differences between Empowering and Enabling Clients and how it impacts their settlement outcomes.
  • To discuss the importance of urgency and meeting clients’ needs      

2.  Board & Employee Development

Learning Objectives:

  • To receive tips for recruiting strong board members
  • To understand common pitfalls faced by settlement agencies and how to avoid them.
  • Key topics to include in the onboarding of all employees and board members with a focus on professional and Canadian workplace practices

3.  Developing Reciprocal Relationships with Business

Learning Objectives:

  • To provide examples of how involving businesses in your agency can strengthen service delivery and increase client satisfaction.
  • To gain insight into how to maintain and respect business contacts.   

4.  Working with Your Local Community

Learning Objectives:

  • To receive recommendations about programs/seminar topics that respond to community concerns while addressing the needs of refugees and immigrants.
  • To gain suggestions for responding to media inquiries when refugees/immigrants receive negative press.


Thank you for your interest in Diversity at Work professional development and training. We appreciate your business.

All training is held during EST time – Toronto, Ontario, Canada time zone.

If you plan to attend this webinar, try to register at least 2 days before. The decision to run the webinar will be based on the number of registrants.

Only pre-approved and registered participants will be allowed into the webinar room. The host will approve each person upon entry. As a consideration to other participants and to keep the smooth flow of the webinar, please ensure you arrive in the room a few minutes before. Thank you very much.


Participants who wish to cancel there registration must do so within 48 hour of the commencement of the webinar.

Should technical problems arise during the webinar on the hosts side which cannot be resolved, the registrants will receive a full refund.

By registering for this webinar you agree to the following disclaimer:


This webinar is provided for general information purposes only and does not constitute legal or professional advice. No user should act on the basis of any material contained in the webinar without obtaining proper legal or other professional advice specific to their situation.

Diversity at Work is making this webinar and handout electronically available on demand, on the condition that the member or paying user will only use the materials internally.

This means that outside of the user's organization, the materials will not be copied, sent, emailed, distributed, shared or further reproduced in any way. No exceptions. By doing so, the user recognizing they are violating copyright laws.

Diversity at Work in London Inc. makes no representations or warranties about the accuracy or suitability of any information in the webinars and related materials (such as handouts, presentation documents and recordings); all such content is provided to the user on an “as is” basis. The content presented reflects the professional experience of the consultant, combined with research as warranted, but does not constitute a complete solution or one that will be applicable to all organizations. The information contained in these webinars and related materials does not constitute rendering of legal, consulting, or other professional services/advice, of any kind. Diversity at Work is not liable for any claims, losses, or damages of any kind arising out of or in any way related to the information provided in these webinars.

We welcome inquiries about customizable training. If your organization would like to book a time when you can all attend, please get in touch with us to arrange a convenient time.


  • Settlement

    Tax: +$9.75 HST
    Sale ended



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