COMMUNICATION SKILLS FOR WORKPLACE SUCCESS (1)

Inclusive, respectful communication does not come easily to most.  However, it is the key to workplace success and meaningful relationships. In today's modern, diverse workplaces all employees must be equipped with essential communication skills to leverage diversity, convey respect, encourage opposing opinions, deliver sensitive news, and give employees a sense of belonging.

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Our signature workshop will help you get there!

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Whether you seek a refresher or could use some new strategies for dealing with challenging workplace problems, this workshop is for you.

PREVIOUS ATTENDEES HAVE INCLUDED:

• Leaders seeking a well-rounded course on communication skills.
• Immigrants who haven't been taught the nuances of the English language or the correct intonation.
• CEOs whose brash communication style is turning their managers away.
• The millennial who is just a bit too direct for the customers' liking.
• International clients conducting business in English-speaking countries.

WHO SHOULD REGISTER:

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• Persons preparing themselves for future leadership roles.
• Leaders who are finding their current style of communication is ineffective.
• Persons who have been told their communication style is too aggressive.
• Persons who have to deliver sensitive information regularly.
• New immigrants who may be unfamiliar with the nuances of the English language.
• Employees working in the customer service field.
• Persons who are new to the workforce or are returning after a prolonged break.
• Employees who have been identified as workplace bullies.
• Employees who are seeking to improve their communication style.

IN THIS WORKSHOP, YOU WILL LEARN THE FOLLOWING:

• The art of listening and how good a listener you are.
• Grammar concepts that can be easily employed to soften your tone.
• Keywords to use to soften and make your language more polite and diplomatic.
• Ways of delivering bad news.
• The basics of assertive communication.
• How to make requests politely.
• Methods for giving commands.
• Strategies for politely objecting.
• Courteous ways to let someone know you do not understand them.
• How to respond to destructive and constructive criticism.
• Helpful ways of making suggestions.

METHODS:

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• Lecturette.
• Interactive exercises for participants.
• Role-playing

Participants must be prepared to go on camera and participate in the interactive exercises.  Limited to 15 participants