Serving Customers with Mental Illness with Dignity

Evelina Silveira, President, Diversity at Work

What is the first thought that comes to your min

These individuals whose symptoms are more visible may require a heightened level of sensitivity and patience as well as an out-of-the-box type of service. According to the Centre for Addictions and Mental Health in Canada (CAMH), mental illness is the leading cause of disability

The Life and Economic Impact of Major Mental Illnesses in Canada: 2011-2041. Prepared for the Mental Health Commission of Canada, they indicate 1 in 5 Canadians experiences a mental health or addiction problem. By the time Canadians reach 40 years of age, 1 in 2 is the number.

The alarming statistics indicate this is a large demographic –one that requires our attention to ensure we provide an excellent customer service experience, get their repeat business and generate customer loyalty.

Learn more about serving customers with mental illness is our issue of Your Diverse Customer Training Ezine. The topics include:

What is mental illness?
Tips for conveying and receiving information.
Interview: How to conduct how visits.
Template: Customer assistance form. A tool for providing service for unpredictable customers.
De-escalation – Tips for avoiding potentially violent situations.
Application and Resources – Case Study, link to further videos and learning

Purchase your Pdf copy today!