
Tue, Jul 14
|Webinar
WEBINAR - Serving Customers With English Language Barriers Over the Phone
Create an excellent customer service experience and have more productive calls.


Time & Location
Jul 14, 2020, 8:30 a.m. – 10:10 a.m. EDT
Webinar
About the Event
NOTE:  The content of this webinar has been originally delivered to over 400 participants  sector-wide across Canada, within a  3-hour workshop timeframe.   Approximate length is 1 hours and 30 minutes.
In this interactive, Â practically-based webinar you will learn how to:
· Tell if the caller has a genuine language barrier or merely a heavier accent.
· Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks.
· Speak more clearly.
· Read numbers and spell using an ESL alphabet.
· Tell what tense the caller is speaking.
· Guide the caller to obtaining vital information.
· Calm distressed callers with three simple words.
· Deal with common stressors including impolite and
uncooperative callers.
·  Simplify industry terms using clear language
Past participants have included: Â 9-1-1 calltakers, Â Â receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
BONUS: Â Job Aid
NOTE: Â Please be advised that each participant will require a unique password. Pricing is per participant.Your co-operation is appreciated. Only authorized participants will be permitted into the webinar room. Â
Thank you for your business.
No refunds after purchase.
Inquire about having this webinar customized to your workplace.
If you have any questions, please contact   519-659-4777.  evelina@diversityatworkcommunications.com
Tickets
Webinar
This ticket includes a webinar and job aid.
$75.00Tax: +$9.75 HST
Total
$0.00