Mon, Sep 21|
WEBINAR - Overcoming Language Barriers On the Phone (1)
Here is a customer service training event you will not want to miss! Hone your cultural competency skills and create an excellent customer service experience every time.
Time & Location
Sep 21, 2020, 2:00 p.m. – 3:40 p.m. EDT
About the Event
NOTE: The content of this webinar has been originally delivered to over 400 participants sector-wide across Canada, within a 3-hour workshop timeframe. Approximate length is 1 hours and 30 minutes.
In this interactive, practically-based webinar you will learn how to:
· Tell if the caller has a genuine language barrier or merely a heavier accent.
· Understand and decipher common distorted pronunciation and grammatical patterns with helpful tips and tricks.
· Speak more clearly.
· Read numbers and spell using an ESL alphabet.
· Tell what tense the caller is speaking.
· Guide the caller to obtaining vital information.
· Calm distressed callers with three simple words.
· Deal with common stressors including impolite and
· Simplify industry terms using clear language
Past participants have included: 9-1-1 calltakers, receptionists, intake workers, crisis centre workers, program coordinators, salespeople and police officers.
This webinar includes an electronic job aid.
PLEASE CAREFULLY READ OUR REGISTRATION POLICY AND DISCLAIMER
Thank you for your interest in Diversity at Work professional development and training. We appreciate your business.
All training is held during EST time – Toronto, Ontario, Canada time zone.
Only pre-approved and registered participants will be allowed into the webinar room. The host will approve each person upon entry. As a consideration to other participants and to keep the smooth flow of the webinar, please ensure you arrive in the room a few minutes before. Thank you very much.
Participants who wish to cancel there registration must do so within 48 hour of the commencement of the webinar.
Should technical problems arise during the webinar on the hosts side which cannot be resolved, the registrants will receive a full refund.
By registering for this webinar you agree to the following disclaimer:
This webinar is provided for general information purposes only and does not constitute legal or professional advice. No user should act on the basis of any material contained in the webinar without obtaining proper legal or other professional advice specific to their situation.
Diversity at Work is making this webinar and handout electronically available on demand, on the condition that the member or paying user will only use the materials internally.
This means that outside of the user's organization, the materials will not be copied, sent, emailed, distributed, shared or further reproduced in any way. No exceptions. By doing so, the user recognizing they are violating copyright laws.
Diversity at Work in London Inc. makes no representations or warranties about the accuracy or suitability of any information in the webinars and related materials (such as handouts, presentation documents and recordings); all such content is provided to the user on an “as is” basis. The content presented reflects the professional experience of the consultant, combined with research as warranted, but does not constitute a complete solution or one that will be applicable to all organizations. The information contained in these webinars and related materials does not constitute rendering of legal, consulting, or other professional services/advice, of any kind. Diversity at Work is not liable for any claims, losses, or damages of any kind arising out of or in any way related to the information provided in these webinars.
We welcome inquiries about customizable training. If your organization would like to book a time when you can all attend, please get in touch with us to arrange a convenient time.
If you have any questions, please contact 519-659-4777. email@example.com
Webinar - Telephone