Bad News Blues

This interactive course, 'Bad News Blues,' is designed to help participants navigate delivering bad news effectively in professional settings. Participants will learn when to use direct or indirect approaches, the best methods for delivering news in-person versus over email, distinguishing between hostile and professional delivery, formulating messages with provided writing plans, new approaches to apologies and performance appraisals, and how to prevent legal problems. This course is ideal for anyone dealing with bad news professionally, offering valuable insights on clear and professional delivery.