WELCOME TO DIVERSITY AT WORK:
TRANSFORMING WORKPLACES THROUGH RESPECTFUL COMMUNICATION
Diversity At Work is an 11-time award-winning diversity training and communications firm that offers anti-bullying and workplace harassment solutions across Canada. As one of Canada's premier service providers for sensitivity, anti-bullying, and harassment training, we understand the importance of fostering an inclusive environment. We acknowledge the inherent diversity within every individual and its profound impact on perceptions, communication, and interpersonal interactions.
Investing in respectful communications training not only encourages diversity of thought but also fosters varied opinions, which naturally arise when employees and customers come from distinct backgrounds and experiences. By harnessing these unique perspectives, organizations can cultivate more innovative, engaging, and empathetic workplaces. While divergent opinions may present challenges, healthy work environments thrive on them; we equip employees with the tools necessary for finding common ground.
Our comprehensive communication programs are tailored to address these challenges, instilling crucial skills such as attentive listening, empathy, assertiveness, and respect within communication practices. By doing so, we pave the way for the blossoming of innovative ideas, enhanced employee engagement, improved customer satisfaction, and a reduction in conflicts and divisions. Transform your workplace into a thriving hub of collaboration and respect, while reducing your risk for harassment complaints.
WHAT WE OFFER:
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Empathy Building: Foster empathy and understanding among employees, creating a more cohesive and supportive work environment.
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Customer Experience Enhancement: Enhance customer service interactions by promoting cultural sensitivity and effective communication.
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Bullying and Harassment Prevention: Mitigate the risk of incidents by providing comprehensive training that includes legal requirements, recognition and address bullying and harassment, and much more.
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Conflict Reduction Strategies: Learn techniques to minimize workplace conflict and foster a harmonious environment. We offer 1:1 coaching and group training.
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Support for English as a Second Language Speakers: Boost the confidence and proficiency of ESL speakers in the workplace.
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Diverse Training Programs: Our strengths lie in delivering training programs that specifically bridge employees of different cultural and linguistic backgrounds, generations and abilities.
OUR APPROACH:
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Engaging Training Methods: Our training is never dull. We utilize storytelling, group exercises, humour, and real-life scenarios to make learning interactive and enjoyable.
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Practical Resources: Our training programs include job aids that participants can integrate into their daily work routines, ensuring lasting impact and application.
WORKPLACE BULLYING & HARASSMENT SOLUTIONS
Our Anti-Bullying and Harassment programs aim to create a safer, more inclusive workplace. We take a holistic approach to workplace bullying and harassment, focusing on much more than the legislative requirements, but look at the role of personal responsibility, how to respond and the effects of a toxic workplace. In a highly interactive format, the trainer shares her personal experiences. Employees will recognize inappropriate behaviour and develop proactive strategies to intervene. Empowering employees fosters a culture where everyone feels valued and safe.
Anti-Bullying/Harassment
1:1 Sensitivity Training
For employees identified as workplace bullies and harassers, sensitivity training equips them with the soft skills and strategies to be more successful and respectful on the job. Through empathy-building activities, anger management training and soft skills coaching, participants will learn to navigate sensitive topics, reducing misunderstandings and conflicts. This training enhances effective communication, ensuring all voices are heard and respected.
Executive Language Coaching
Our 1:1 Executive Language Coaching focuses on enhancing communication skills for ESL/EFL leaders in diverse environments. This program is customized to help professionals improve their confidence by focusing on critical areas like pronunciation, intonation, business vocabulary and intercultural communications.
Telephone & Call Center Training
Our Telephone and Call Center Training zeroes in on an often neglected feature of telephone training: managing language barriers over the phone. Participants learn to communicate clearly, check for understanding, decipher different accents, gather essential details and simplify words. A must-have training for anyone working as an emergency responder, crisis worker, receptionist, or customer service representative. Improve the call quality, productivity, and customer satisfaction and increase loyalty.
Soft Skills Coaching
Soft Skills coaching nurtures teamwork, adaptability, problem-solving, and emotional intelligence, essential for personal and professional development. By enhancing these skills, employees collaborate effectively and build positive relationships, contributing to a cohesive and productive team atmosphere.
Workplace Inclusion/Wellness Committee
Establishing a Workplace Inclusion and Wellness Committee promotes increased employee engagement, unity and overall health. Learn the essential components of creating a dynamic, productive Committee that will positively drive your organization and improve morale.